1. Agreement and project order
This Service Agreement applies when a client purchases a FurnishSync service, signs or accepts an order, or submits the onboarding form. The selected Stripe checkout, written proposal, onboarding submission, Terms of Service, and Refund & Cancellation Policy together form the project agreement. A separately signed statement of work controls if it conflicts with this standard agreement.
2. Agreed services
Services may include furniture websites, catalog connections, CRM, POS integration, SEO, social media, and website care. Your accepted written proposal or order defines the deliverables, platforms, catalog scope, content quantities, revision allowances, fees, and ongoing responsibilities.
Existing written orders retain their agreed scope and price. Third-party costs, custom work, photography, video production, and advertising are excluded unless expressly included in writing. A demo request is not an order and does not change existing billing.
3. Fees and authorization
The client authorizes FurnishSync and Stripe to charge the amount shown at checkout. Monthly services renew automatically until canceled. Shopify, domain, application, theme, supplier, advertising, and other third-party fees are separate unless expressly included in writing. Refund and cancellation rights are governed by the Refund & Cancellation Policy.
4. Client materials and access
The client will provide accurate business details, logos, brand materials, supplier catalog information, product rights, domain access, Shopify collaborator access, required legal content, and timely approvals. FurnishSync will not request the client’s Shopify password. The client represents that it has permission to use and authorize access to all submitted content, trademarks, feeds, and catalogs.
5. Timeline and cooperation
Work begins after payment, onboarding, and required access are received. Any estimated launch date depends on project scope, supplier data, platform availability, and timely client feedback. Missing materials, delayed approvals, scope changes, third-party issues, or inaccurate catalog data may extend the schedule.
6. Reviews and approvals
FurnishSync will provide reasonable review opportunities consistent with the selected plan or written scope. Projects include the revisions stated in the applicable proposal or order. Additional revisions or changes after approval may be quoted separately. Approval by email, form, or other written electronic message authorizes FurnishSync to proceed.
7. Launch and ongoing services
Before launch, the client is responsible for reviewing store information, products, prices, inventory behavior, policies, shipping, taxes, payment settings, and customer-facing claims. After launch, clients receive the maintenance, support, catalog synchronization, SEO, or social services included in their selected plan and written order. Catalog synchronization applies only to approved connected catalogs and depends on supplier feed availability and update schedules. FurnishSync may pause synchronization or support for overdue payments, security concerns, or missing required access.
8. Ownership
The client owns its content and trademarks. After full payment, the client may use final custom deliverables created specifically for its project. FurnishSync retains all rights in FurnishSync connectors, software, processes, templates, reusable components, and pre-existing materials. Third-party products remain subject to their own licenses.
9. Results and third parties
FurnishSync does not guarantee revenue, traffic, rankings, advertising performance, uninterrupted synchronization, or any particular business outcome. Shopify, suppliers, applications, hosting providers, payment processors, and other third parties control their own systems, fees, data, and policies.
10. Electronic acceptance
Typing an authorized signer’s name and selecting the agreement checkbox in the FurnishSync onboarding form constitutes an electronic acceptance on behalf of the identified business. The client should retain the welcome email and a copy of these terms for its records.
Questions may be sent to support@furnishsync.com or directed to (877) 906-8744.