Your questions, answered.
Learn how we work, what we connect, and what to expect. Select a question to see the answer.
Getting started
What does FurnishSync do?
We help furniture retailers connect their website, supplier catalogs, customer relationships, showroom, and marketing. Services include furniture websites, brand connections, CRM and lead management, POS setup and integration, local SEO, social media, and website care.
Can I start with one service?
Yes. Choose the service you need now or combine services in an all-in-one solution. We’ll recommend a starting point based on your store and existing systems—not require you to replace everything.
What happens when I request a demo?
Send your name, store name, and email. Phone, website, and additional details are optional. Our team will contact you to arrange a time and learn what you want to see. Submitting the form does not automatically book an appointment.
How do I get pricing for my store?
After reviewing your needs, we provide a tailored written proposal. It outlines setup, ongoing services, any integration work, and separate third-party costs. There’s no payment required to request a demo, and no charges are authorized by the demo form.
How long does it take to get started?
Timing depends on your website, number of brands, data access, integrations, and approvals. We confirm an estimated schedule after reviewing your project. Providing store information and access promptly helps keep the work moving.
Websites, brands & store systems
Can you connect to any furniture brand?
Yes—we connect to any furniture brand through the appropriate API, product feed, or custom data connection. We confirm access and your permission to use the supplier’s data before implementation. The available product information and update frequency depend on the source.
What information can catalog connections update?
Depending on the supplier’s available data, connections can update product details, images, specifications, pricing, and inventory. We agree on which fields to use, how your pricing rules apply, and when updates run. Not every supplier provides every field or real-time availability.
Do I need a new website?
Not always. We review your current website and goals first. You may need improvements, new connections, a redesign, or a new store. We offer focused landing pages, catalog websites, and Shopify ecommerce websites.
Can I keep my current CRM or POS?
Possibly. We review your platform, supported integrations, and data access before recommending a connection or replacement. Compatibility, custom development, and migration requirements are confirmed in your proposal.
What does a CRM help my store do?
A CRM gives your team one place to see contacts, website inquiries, sales opportunities, and follow-up tasks. We can help configure a practical pipeline and agreed reminders. Email and SMS automation require the right consent, messaging setup, and provider configuration.
What is included in POS setup?
We help plan and configure the point-of-sale workflow agreed for your store, including supported website, product, inventory, and order connections. Hardware, payment processing, software subscriptions, and custom integrations are reviewed separately.
Marketing, support & next steps
How does the social media service work?
Our managed social offering includes 12 original posts per month, shared across Facebook and Instagram—not 12 separate posts for each platform. We plan the content, send it for your review, then handle agreed scheduling and reporting. Client assets and timely approvals are needed.
Does social media include paid ads or video production?
Not automatically. Paid-ad management, ad spend, photography, video production, and daily community management are separate unless your written proposal includes them. We clarify what is included before work begins.
What does local SEO cover, and are results guaranteed?
Local SEO can include page titles and descriptions, useful location content, technical improvements, and reviewing your Google Business Profile information. Priorities and reporting are agreed for your store. We do not guarantee search rankings, traffic, sales, or revenue.
Will I get help after launch?
Yes, ongoing website care and support can be included in your solution. Your proposal sets out the services covered, update allowances, and response expectations. For help, email support@furnishsync.com or call (877) 906-8744.
What do you need from me before work begins?
After your proposal is approved, we’ll request the business information, brand assets, product permissions, and relevant platform access needed for your project. Use delegated or collaborator access where available; don’t put passwords in a demo form or send them by email.
Will the new website change my current agreement?
No. Existing written agreements, service scopes, and billing remain in place unless you approve a change. If you are already a client, contact us to discuss any services you would like to add.
See what’s possible
for your store.
A focused walkthrough. A solution built around you.